Tone Pilates & BARRE
virtual & in-person

STUDIO POLICIES

Welcome! Please review our studio and class policies.

General Policies

  • All sales are final, no refunds. Purchased packages are non-transferable.

  • Sorry, no refunds for no-show/early cancellations, but we encourage you to reschedule a make-up class within one week of the missed class.

  • We reserve the right to decline service to anyone.

  • New Students: Schedule a (FREE) Virtual Assessment before booking/signup.

  • Virtual Pilates: Monthly payments are due before the 1st of each month for virtual classes (Zoom).

  • Payment methods: Venmo, Zelle, check or cash.

  • In-Person: Pay&Go Rate Policy. Pay on the same day of appointment up to one hour before.

  • When scheduling two (2) appointments per week, and canceling one (1) appointment - an additional fee will be applied for the single appointment that week.

  • We will do everything we can to accommodate a steady appointment schedule, but a no-show or late cancelation fee is applied when cancelation notification is not received up to 24 hours from the scheduled appointment. After 3 no-shows / late cancelations, the regular appointment schedule can no longer be guaranteed.

  • WE FOLLOW PMA & CDC SAFETY GUIDELINES

Virtual On-Line Sessions

  • Minimize the use of cell phone during sessions.

  • Avoid eating a heavy meal for at least two hours prior to your session.

  • Wear loose fitting, comfortable clothing.

  • Let your instructor know of any new injuries or physical concerns before your session.

  • No shoes. Gripped socks recommended.

  • Walk-Ins & Appointments: Payment must be made 12 hours prior to scheduled class, unless other arrangements are made with instructor.

  • Following your payment(s) you'll receive an invitation to join a ZOOM Meeting link on the night before your scheduled class with a ZOOM Meeting ID & Passcode via SMS, WhatsUp or email.

  • Class Prep: For your first virtual class on ZOOM, you and your instructor will meet 10 min prior to the scheduled class to set and test the position of your video camera and screen.

In-Person Studio Sessions

  • Minimize the use of cell phones during sessions.

  • Eat about 1-2 hours prior to your session.

  • Wear loose fitting, comfortable clothing.

  • Please no perfume, cologne, or oils of any kind.

  • Let your instructor know of any new injuries or physical concerns before your session.

  • No shoes in the Studio. Gripped socks OK.

  • COVID-19: Must be Fully Vaccinated (2 or more)¬†

  • COVID-19 Liability: Forms must be submitted prior to appointment on the same day.

  • MASK UP. Mandatory mask policy.

  • Please bring your own Loop Straps.